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Are estimates free?
As of July 2023 estimates within the cities of Pueblo and Pueblo West will carry a $50 estimate fee. The fee will be credited to your job balance if you contract the work with us. Out-of-town estimates will have additional mileage fees.
To avoid paying an estimate fee, please give us as much information about your project as possible when you contact us. In many cases we can give you a ballpark over the phone if you provide accurate measurements. Once you have a ballpark, you can decide if you want us to come out to finalize the estimate. At that time you will have the option to pay the estimate fee and hold off on the project, or to contract the work and avoid the fee.
Why are we charging for estimates now?
To put it really simply, our time is valuable. If you are not serious about having the work done, we do not want to waste our time or yours running the estimate. The fee covers our gas, wear and tear on our vehicles, and our time and effort to prepare the estimate for your project.
What is your lead time? Can you rush my job?
Our current lead time as of July 2023 is 14-16 weeks.
We are approximately one week out on running new estimates. Please note there is a $50 fee for estimates within the cities of Pueblo and Pueblo West. Out-of-town estimates will have additional mileage fees. The fee will be applied to your balance if you contract the work with us.
We do our best to accurately set your expectations at the time you place the order. You should expect to wait the entire stated lead time you are given. Jobs will not be rushed unless prior arrangements have been made. We strive to make and install all jobs in chronological so that it is fair to all our customers.
We encourage you to not let a long lead time scare you off. Our products are worth the wait! Many people wait for months or years to start on a project but get discouraged at the thought of waiting a few more weeks. It simply doesn't make sense to go with an inferior product just because you can get it quicker. Once your products are installed, you will have them to enjoy for years to come.
Rush jobs will only be taken at our discretion depending on our schedule, and there is a fee for rush jobs. Certain products CANNOT be rushed.
When is the best time to order?
For the last 3 years, year-round, our lead times have not been less than 10-12 weeks. Therefore, we highly recommend ordering at least 3 months before you actually need it.
We work year-round, and winter and fall are an excellent time to get projects done. You do not need to wait till spring and summer!
Do you offer financing or payment plans?
No. We require a 50% deposit to reserve your place on our job board, and the balance is due upon completion of the project.
If you are in the planning stages of your project and need help with financing, see if you qualify for a zero interest credit card. Go to a trusted website, and find a card that fits your needs. If you have good credit, you can usually find cards with 0% interest for one year or more. We accept Visa, MasterCard and Discover.
Can I use a coupon on a job that is already in progress or completed?
No. All coupons need to be presented at the time you place your order. Coupons cannot be applied to previous purchases, and we do not give cash back for coupons. Please see the restrictions listed on the coupon. We do not honor expired coupons.
I lost my keys! Can you change my locks?
The best option is to call a trusted lock smith. A good locksmith will be able to re-key your existing security door lock (and any other locks you need re-keyed) and provide as many new keys as you need.
We recommend Keith with Son of Affordable Locksmith Service. (719) 242-3402
He has serviced our doors for many years and is familiar with our lock system.
If you are unsure of the best course of action, call us (719-542-3641) and let us know the situation. We will steer you in the best direction.
Can I leave my key in the door?
Please don't!
Although it can provide some convenience, your door is not a security door if you leave your key in the lock where it could be easily accessed by the wrong person.
We recommend getting in a good habit of keeping your deadbolt locked and always having your key ring in a safe and easily accessible (to you) location. In addition to knowing where your personal key ring is at all times, we highly recommend designating a secure place to store an emergency spare key. Make sure everyone living in your house knows where it is and keeps it there at all times.
What kind of warranty do your products have?
If you are having issues with a product feel free to call us. We will be happy to assist you.
Door Warranty
Our doors come with a one year warranty from the date of installation.
The warranty covers:
All components and workmanship, except the screen and glass.
Rust and paint defects- as long as they are not the result of abuse, misuse, negligence or modifications after installation.
The frame and pickets have a limited lifetime warranty under normal conditions.
The warranty does not cover:
Damage to any part of the door resulting from failure to maintain the product, abuse, misuse, negligence, break-ins or attempted break-ins, foundation settling or warping/deterioration of the wood around the door.
Window well covers, Gates, Window Guards and Railings
All of our steel and ornamental iron products have a one year warranty against defects in materials or workmanship.
The warranty covers:
Rust and paint defects- as long as they are not the result of abuse, misuse, negligence or modifications after installation.
The welds and steel material have a lifetime warranty under normal conditions as long as the product is properly maintained.
The warranty does not cover:
Damage to any part of the product resulting from failure to maintain the product, abuse, misuse, negligence, extreme weather, break-ins or attempted break-ins or foundation settling.
Are your doors maintenance-free?
Our doors are made to last a lifetime, but they are by no means maintenance-free. In order to keep them in good working condition, some routine maintenance must be done. Additionally, some components will simply wear out over time and need to be replaced. Since we are a local company and we make the doors in-house, those kinds of repairs don't need to turn into a headache for you. We are your one-stop shop for everything involving your Aztec door.
Door Maintenance
Hinges should be oiled at least once per year. Use a penetrating oil and make sure to lubricate each hinge thoroughly. This will prevent them from wearing out prematurely. A good spray lubricant makes this job very quick and easy. Simply spray each bushing on all three hinges. Open and close your door several times to help it work its way into the hinge, and wipe up an excess with a clean rag. We do not recommend graphite lubricant for hinges.
Keep the finish of your door in good shape by wiping it down it with a soft, damp cloth when it gets dirty. This will help prevent scratches on the finish. Do not use harsh cleaners, power washers, or any kind of abrasive objects. If a damp cloth is not sufficient, use a car shampoo or other cleaner that is safe for painted surfaces.
Touch up paint is usually provided at the time of installation. Keep it in a safe spot and touch up chips as they happen to keep the finish in top condition. Do not let a small chip go. It will compromise your door.
If your door is in full sun for much of the day, a product like Nu Finish, Armor All or another automotive grade polish can go a long way in protecting the finish and extending the life of the paint. Thoroughly clean your door before applying according to the instructions on the product.
Keep water off your door to the extent possible. For example, do not allow your sprinklers to soak your door.
Be mindful to not let hard or sharp objects make impact with your door. Keys are usually the culprit for most chips and scratches. Try to not let them hit the door as you lock and unlock it.
The closer on your door can be affected by changes in temperature as well as a change in pressure in your house, for instance, having the air conditioning running. When you have both panels of glass in, you may find that you need the door to close harder to latch properly. This is completely normal. The closer can easily be adjusted and it is not uncommon to have to adjust it a couple time throughout the year. All you need is a screw driver. There is a screw on the end of the cylinder that controls the rate at which the air is released. Adjust the screw a little at a time, and test it as you go until you have it at the desired setting.